在職場上，電話溝通（phone calls）是最常見的英語挑戰之一。
不管是接電話、轉接、還是聽不懂時要請對方重複，這篇一次幫你整理所有必備句型，讓你下次接電話不再緊張！
Mini Lesson｜Useful Words for Telephone English
📱call 打電話
📱pick up 接電話
📱put through 轉接
📱hang up 掛電話
📱hold on 稍等
📱extension 分機
📱line is busy 線路忙碌
📱bad connection 訊號不好
🗣️ Example Sentences by Situation
📞 Answering a Call
Good morning, this is Zoe speaking. How can I help you?
早安，我是Zoe，請問有什麼可以幫您的？
May I ask who’s calling, please?
請問是哪位來電？
📤 Transferring a Call
Please hold on while I transfer your call.
請稍等，我幫您轉接。
I’m sorry, he’s not available right now. Would you like to leave a message?
抱歉，他現在不在，要留言嗎？
🔊 When You Can’t Hear Clearly
Sorry, the line is not clear. Could you repeat that, please?
不好意思，訊號不太清楚，可以再說一次嗎？
Would you mind speaking a little slower?
可以請您說慢一點嗎？
📞 Ending a Call
Thanks for calling. Have a great day!
感謝來電，祝您有美好的一天！
Talk to you soon. Bye!
之後再聊，再見！
💬 Dialogue - On a Business Call
A = Receptionist / B = Client
A: Good morning, ABC Company. How may I help you?
早安，這裡是 ABC 公司，請問有什麼可以幫您？
B: Hi, I’m calling to speak to Mr. Lee, please.
您好，我打來想找李先生。
A: Sure, please hold on. I’ll put you through to his extension.
好的，請稍等，我幫您轉接到他的分機。
B: Thanks. Hmm, the connection sounds bad.
謝謝。不過好像訊號不太清楚。
A: Sorry about that. It seems the line is busy. Would you like to try again later?
不好意思，看起來線路忙碌。您要稍後再打嗎？
B: That’s okay, I’ll call back in a few minutes.
沒關係，我等一下再打。
A: No problem. Thanks for your call, have a great day!
沒問題，感謝來電，祝您有美好的一天！
B: You too. Bye! — hangs up
您也是，再見！——掛電話
